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I don’t think so. That job requires a great deal of patience, and I’m not gifted in that thing. I’m
helpful and pleasant, but I have a short patience and a notorious temper.

1. Pretend to be a customer service representative. You are at a trade fair show
and you are teaching a group of people to do one of the options below. Be
as clear and simple as you can.

a. Booting a laptop or computer
b. Using a microwave oven

Sample answer:
Hello! This is our latest Hot Dish Ultra. Aside form its sleek design and affordable price,
this item also boasts of several features. Don’t get intimidated though, because it may
be capable of doing so many things, but it still is easy to operate. Look at the left side
and you will see the soft touch buttons. The buttons also have illustrations of the dif-
ferent kinds of dishes and food that will be heated according to a particular level. If
you will look at level 1 here, you can heat porridges and soups. As you go higher up
the scale, you can heat other dishes like mashed potatoes, beef casseroles, etc. the
highest level is 5. A list of common dishes can be found under the different levels. This
serves as your guide. The timer knob is here. A list of safety precautions is also found
at the side of the item. I’m sure that you’ll never be lost in using this very efficient mi-
crowave oven.

2. Pretend to be a customer service representative. A client is asking about the
points below. Provide practical answers.

a. Repair centers for a busted microwave
b. Warranty use and effectivity

Sample answer:
I understand that you have a problem with your microwave oven, Sir. You may want to
check your warranty certificate for its expiration date. This part is usually seen at the
bottom part of the certificate. If the warranty is still valid, then you may avail yourself
of the free repair service at any of the repair centers that are listed on the back of the
warranty certificate. The addresses of these repair centers are also found on the back
of the certificate. Also, in case your warranty has expired, you may still choose to go
to the repair centers, but you have to pay for the service. The good thing about going
to our acknowledged repair centers is that they have a team of experts who will not
cheat on you. They know the product well and you can be assured of quality service.
Let me check, Sir, if I can do something to at least give you a discount for repairs in case
your warranty has expired.

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