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I’d like to place an order for your

LCD monitors.

A: Pensonic Electronics, good morning. How may I help you?
B: I’d like to place an order for your LCD monitors.
A: What’s the model of the LCD monitor that you’d like to order?
B: I’d like to purchase two monitors—the SyncMaster 180 N Black 17” and the SyncMaster
182x Silver 17”.
A: Alright sir. The total cost would be $933.98.
B: I’ll charge it to my Visa card.

A: Can I get your card number sir?
B: Sure. It’s 4054 6038 5050 7060

1. Have you received a defective product before?

Sample answer:
Yes when I bought an automatic voltage regulator (AVR) a few months ago. The sales person tested the product before I purchased it but when
I tried it at home, it wouldn’t turn on.

2. Do you usually take time to check the features of the product you want to buy before placing an order?

Sample answer:
Yes, I do. I want to make sure that I am satisfied with the product before I purchase it. I don’t want to have any resentment when I buy some-

thing.
3. What is the most expensive product you have purchased recently?

Sample answer:
The most expensive product that I’ve purchased recently is an imported blouse. I bought it for $100.00.

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