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1. You ordered for a complete computer set but the computer table was not included in the delivery. It was
agreed that a computer table shall be included in the set. You called the store manager to:
a. Ask for the delivery of the computer table
b. Verify the bonus item of the computer set
Sample answer:
Good morning! Is this Mr. Hill? I have a complaint. I ordered for a complete computer set but the computer table was not included in the
delivery. The sales person who assisted me said it’s a bonus item if I would buy the complete set. Is that correct?

2. You were expecting the delivery of your plasma TV on the 25th of May. It is already the 27th but you haven’t
received the product yet. You already paid for the item. You are asking the store manager regarding the fol-
lowing:

a. Delivery d ate
b. You intent to cancel the transaction and ask for a refund

Sample answer:
From my understanding, the plasma TV that I ordered should have been delivered two days ago. It’s already the 27th but I haven’t received it
yet. What’s happening? When will it really be delivered? If you can’t deliver it this week then I will just cancel it and demand for a refund.

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