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Sample answer:
They would only be able to resolve their conflict by compromising. For example, it
seems that initially, both thought that their way of increasing the store’s profit is the
best. They had different opinions. They will need to discuss the pros and cons of each
method and find a median that both of them would be satisfied with.

3. How would you resolve your conflict?

Sample answer:
I would resolve our conflict by being open to my business partner’s suggestions. My
business partner may not always be right and at the same time, I may not always be
right as well. I will suggest that we talk it over and consider our options. During the
discussion both of us should be open to compromise for us to be able to resolve the
conflict as soon as possible. At the same time, both of us would feel good about our
contribution to the decision-making process.

1. Two members of your team have different opinions about your current proj-
ect. As team leader, how would you help them resolve their conflicts?

Sample answer:
Initially I would talk to them individually. This is a good idea since I would be able to
hear both sides of the story, and I would be able to grasp the reason why they are
having a conflict. After our one on one discussion, I would suggest that they meet in a
neutral environment and that I would act as a mediator for them. This way they would
be able to air out their concerns and opinions. Since they were both able to vent out
their side, we would all be able to discuss our options to resolve the conflict. I hope
that by this time they would be more receptive to compromise.

2. During a department meeting, two of your colleagues got into a heated ar-
gument. They were not able to resolve their conflict. How do you think this
would affect your department’s working environment?

Sample answer:
A conflict between two co-workers may affect the other members of the department
in two ways. First of all, it would impact the actual work done by the department.
Since colleagues work hand in hand to keep the department running smoothly; this
might disrupt the work process. It may also affect the working relationships of the
other people in the department. Some may take sides and one small issue may grow
into a larger problem if the conflict is not resolved.

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