Page 285 - Tech handbook 2019 rev 6 whyperlinks
P. 285
Gaseous Fueled Power Generation Systems
Co-Generation ● Landfill ● Biogas
Roles & Responsibilities:
SERVICE MANAGER LEAD TECHNICIAN
• Define and confirm job scope with customer. • Ensure required parts are ordered and on-site
• Define complete scope of work, time allotment with before the job starts.
lead technician. • For an MSA/LTSA customer, determine if additional
• For an MSA / LTSA customer, obtain parts kit parts are needed based on confirmed scope of
information to provide to lead teach. supply provided by Service Manager.
• Coordinate with Parts Manager / Warehouse to • Ensure data-sheets and work orders are properly
ensure Lead Tech requirements, as communicated on filled out.
Job Planning Form are executed. o Service reports are required on a daily
• Define and communicate all necessary work order basis.
information to Lead Technician. o Update datasheet daily, a status copy is
required here.
• Ensure team applies time to correct Work Orders (if
multiple)
• APMC Interface • APMC Interface
o Explain required support o Contact Service Manager requesting APMC
o Submit work order information to APMC. Support.
o Review of troubleshooting steps performed o Perform and document troubleshooting
with lead technician. steps as outlined.
• Warranty Management • Warranty work
o Provide and communicate with customer, o Before warranty claim work starts, verify
warranty claim form. with Service Manager the customer has
o Communicate with technician that work is filled out and submitted the claim form.
possible warranty. (claim form is mandatory prior to work
o Identify warranty coverage. start)
o Communicate PFP to parts department and o Troubleshoot cause of failure.
place order. o Identify PFP (primary failed part)
o Communicate PFP to Service Manager.
o Take photos of failed components to
include available nameplates and serial
numbers.
o Maintain possession of all failed warranty
parts and return to Service Manager within
three (3) days.
