Page 289 - Tech handbook 2019 rev 6 whyperlinks

Gaseous Fueled Power Generation Systems
Co-Generation ● Landfill ● Biogas
Roles and Responsibilities:

Service Manager Product Support Administrator

1. Schedule job in calendar and notify 1. Open job, provide response to email and
administrator and parts department in upload job number to calendar.
email. 2. Ensure the proposal and worksheet are
2. The proposal and worksheet are provided provided and included within job folder.
and included within job folder. 3. At job completion review all service
3. Announce job completion when it is reports and communicate any
completed or at minimum once a week discrepancies or deviations from
during WIP meeting. worksheets with Service Manager.
4. Confirm all service orders and data sheets 4. Verify data sheets, charge rates, service
and upload to SharePoint. reports, parts charges, expenses are all in
5. Communicate any additional repairs line according to proposal worksheet and
required to Customer. process the job for closure.
5. Send email to parts department and
service manager verifying all charges
have been added to the project
6. Invoice and all service orders are emailed
to the customer.

Divisions of Penn Power Group

NES Main Office: 1 Pearl Buck Court, Bristol, PA 19007 (T) 267.878.0011 (F) 215.785.5500
WES Main Office: 499 Nibus Street, Unit B, Brea, CA 92821 (T) 714.529.9700 (F) 714.529.9701
Corporate Office: 8330 State Road, Philadelphia, PA 19136-2986 (T) 215.335.5010 (F) 215.335.2163
www.neesys.com / www.weesys.com