Page 316 - Tech handbook 2019 rev 6 whyperlinks

Gaseous Fueled Power Generation Systems
Co-Generation ● Landfill ● Biogas
iii. If product has damage take pictures of all parts and store in a folder on
SharePoint
iv. Open a service complaint with as much detailed information on the
shipment that is available including PO, SEC, SED and SEI as well as
upload all pictures into the case.
b. Once an SR is created send an email to the appropriate INNIO personal
c. Receipt in parts in the “Receipts” section of ICS
d. Check if this order is for a specific customer or for stock
i. Parts for orders will be placed with that specific order or ship to customer
depending on the parts manager has requested
ii. Stock orders will need to be placed away in specific bin locations as listed in ICS
e. Incoming warranty parts
i. Process these as a normal incoming shipment
ii. Check shipment for damages
iii. Compare pack list versus parts received
iv. In ServiceNow check the customer and for a total parts list to
compare against to see if all parts ordered were received or if some
are backordered
v. Update the “SR LIST” file in SharePoint with parts received and
email Service manager and parts team of what has arrived
5. General overall cleanliness and safety of warehouse
a. Parts employees are always to maintain a clean and organized warehouse .
b. Keep aisles clear so that the forklift and carts can easily pass through to
avoid tripping hazards
c. Clean any spills immediately
d. Use ladders to reach higher shelving and ask for any help when picking
heavier items

Chapter 2 ICS Database Configuration Management