Page 311 - Tech handbook 2019 rev 6 whyperlinks

Gaseous Fueled Power Generation Systems
Co-Generation ● Landfill ● Biogas
6. Core Return
a. Parts Manager (PM) reaches out to INNIO asking for a core return RMA. PM needs to provide part #,
qty, INNIO sales order number (ex: SEC), and weights and dimensions.
b. INNIO will provide a RMA#.
c. Customer or NES-WES will pay to the return freight to the desired location.

5. ICS Database Configuration Management
A. Purpose
a. The ICS System provides the ability to manage, among other activities, part number records for items
inventoried in branches based on Customer- driven and shop demand. This also extends to vendor
pricing, Customer pricing, stock replenishment and vendor returns.
B. Responsibilities
a. Parts Team Manager Role- the Parts Manager is familiar with continually informs and
educates Team members of preferred processes for exceeding Customer expectations
through the comprehensive management of a heavy-duty truck parts warehouse.
C. Setting up (Adding) New Items
a. Format Consistency - Part numbers added to the ICS System should be consistent with others of the
same product line and formatting. In most instances, the part number is already setup in another
branch, or FACTORY PRICE FILE. Copying, or adding part numbers from either source is the
preferred method. (*Note: Ensure parts information is correct prior to using the copy method).
Parts purchased locally, or vendors without factory pricing are the major contributors of setup issues.
The Auto-Complete function of the ITEM#: field of the INVENTORY ITEM INQUIRY screen provides
assistance to the user in these instances. Avoid the inclusion of additional characters, spaces,
dashes, prefixes or suffixes. Several ICS System programs and reports used throughout each month
use part numbers to produce desired data results. Having the same part number setup differently
in multiple (or the same) branches and Product Codes results in incorrect or incomplete data.
b. New Items Added Last 24hrs- The Parts Manager receives an ICFM Audit Report (IC0506) each
morning from the auto spool distribution that lists those part numbers which were added to the
branch Item Master File the previous business day. This report should be used to identify part
numbers with incorrect formatting and corrected. Part numbers which have factory pricing available
and NOT currently setup in the branch should be added so sales can be combined under the preferred
vendor each month. This will also ensure the Automatic Stock Code Change updates Stock Codes
accurately. Additional information found on this reports that may be helpful: Change (to include
series code), updated, superseded and user information for all applicable parts. See Exhibit 2-2.
c. Unit Pack Quantity- The ‘Unit Pack’ quantity, should always be entered in the branch Item Master
file when adding a new part number. Items not available individually should have the ‘Unit Pack’
quantity entered into the ‘Unit Pack’ Qty field of the branch Item Master file. This data effects pricing,
ordering and return eligibility.

d. Group Numbers and Series Codes - When setting up a part number in a Product Code other than
that of the desired vendor, the GROUP and SERIES CODE information should also be included in the
alternate Product Code part number. For example: Parts set-up in PC66 and 6F should have
matching group/series codes and formatting to ensure proper tracking of demand.
D. Changing Items in “Item Maintenance”
a. Considerations - Updating, or changing information for part number files is often required. The user
must be logged on to the branch being updated when making changes of any kind.

b. Pricing - Our cost is the only price needed when making price changes. The ICS System will automatically
re-calculate selling prices once selecting the Submit, or Enter key. A new window will appear notifying the
user of the ‘Entered’ prices and the ‘Calculated’ prices. The calculated price should always be selected for the