Page 307 - Tech handbook 2019 rev 6 whyperlinks

Gaseous Fueled Power Generation Systems
Co-Generation ● Landfill ● Biogas
• Create a vendor
order and submit
to vendor.
• Create a stock
transfer and
submit to parts
personnel.
• Provide an email
to the warehouse
with document
number, ship to
location, and
shipping
instructions.
PM will provide tracking
information to
appropriate parties.

PM will work with vendor
warranty team to receive
the warranty spare parts
and an RMA to return the
faulty parts from the
customer site.

1e. Spare Parts Warranty Labor:

Customer/Technician Service Coordinator Parts Manager (PM) Warehouse
Personnel
Customer/Technician Service Coordinator will If the failed items are in Warehouse
will provide a upload the warranty stock, PM will open a Personnel will
completed warranty case to ServiceNow. warranty case on a receive the parts
sheet, along with document. request. Pick, pack,
faulty part numbers. Parts are added to the and schedule
document. A backorder shipment. Once
is crated for the part # shipment has left,
and qty. If the parts are they will provide
available in the branch, tracking information
the system will pull from to Parts Manager.
available stock. If not,
the system will prompt Warehouse
you to order from vendor Personnel will return
or stock transfer. parts to vendor
PM will either: warranty team in
• Create a vendor Austria.
order and submit
to vendor.