Page 309 - Tech handbook 2019 rev 6 whyperlinks

Gaseous Fueled Power Generation Systems
Co-Generation ● Landfill ● Biogas
Service Manager/Technician/Customer Parts Manager (PM)
Service Manager/Technician/Customer PM utilizes parts books, spatsl, and spare part
will request a parts identification to the identification cases through
PM. (https://jenbacher-service.gepower.com).

Customer site, description, and pictures PM can also reach out to CSM or Aaron Beard
will help the PM identify the part. (INNIO employee) for assistance.

4. Core Management and Return:

1. Definition of a core

a. A core is a dirty part removed from an engine, transmission, reefer unit, etc. after a
remanufactured part is sold and installed.
b. Why do we need cores?
• Provides a cost-effective solution for failed components known as remanufactured parts.
For every reman part, there is a customer core charge and a physical core to be returned.
c. Core cost markup – All core charges are marked up from cost, when setting up remanufactured
parts in our system, use the ‘Vendor Core Mark-Up Table’ to determine the customer core
charge.
2. Responsibilities
a. Everyone involved with the purchase, sale, installation and core return is responsible for core
management although the Parts Manager (PM) is responsible for core returns and advanced core
acceptance knowledge.
b. The Parts Manager (PM_ in each location is responsible for all physical cores in inventory as well as
perpetual counts, core returns and all entries in the vendor core menu. Every opportunity to return
cores must be considered and must be timely to improve company cash flow.
c. All inquiries regarding core issues that cannot be resolved by the Parts Manager (PM) should be
discussed with the NES-WES Supply Chain Manager.
3. Core Structure
a. Customer core charge – this has marked up cost that we charge the customer, core part numbers
start with an “X”.
b. Core value – this is what we value the core at, typically this value is the same as our cost from the
vendor, core part numbers start with a “C”, this is our physical core.
c. Vendor core charge – this is the cost we pay the vendor for the core, vendor core part numbers start
with a “V”.
4. Receiving and Inspection
a. Receiving process – when reman parts are receipted and they are set up in the system properly, the
“V” core part numbers are automatically receipted and an entry is added to the vendor core menu. If
the part is not set up properly, the ‘V’ core entry will remain on the purchase order and the only way
to remove it from the purchase order is by using the “Flag V-Parts in ICODT as Received” function listed
in the parts manager main menu. A vendor core entry should be manually added to the vendor core
menu as well.
b. Inspection Criteria – our vendors provide information regarding core acceptance. It is the responsibility
of all parts people to be well versed on the acceptance criteria and it must be readily available for
those accepting and crediting customers for core returns.
5. Processing Vendor Core Returns