Page 111 - KZN Top Business Portfolio 2018

this is the reason DCC values each of its agents and structure they use. DCC continues to invest in the latest
ensures they get the right training. technology and through its IT partner SafriCloud, DCC
has a state-of-the-art cloud contact centre. With all the
“Our industry is people dependent and through our advantages this service offers coupled with a predictive
total employee value offering, we strive to retain our dialler system, data protection, a fully integrated
people and keep them happy,” says McNabb. “Each collections system and extensive investment into BI
of our agents has a strong support structure through analytics, DCC ensures that its agents can leverage
their team managers and coaches – they can call on off the world’s best technology to be safe, effective
additional expertise when it is needed and this gives and efficient.
them prospects for growth too.”
DCC is registered as a Debt Collector under the Debt
Technology Collectors Act in 2013 and an international member of
The agents are, however, only as strong as the infra- the Credit Services Association (CSA).

Nature of Business: Consumer credit debt collection VISiON
and recoveries To be recognised as the most innovative, intelligent
Services / Products: DCC operates across multiple and ethical consumer debt company in Africa.
products including inter alia cheques, loans and credit
cards and have a diverse spread of portfolios catering KEY PERSONNEL
for pre-legal, legal and write off collections CEO: Andy McNabb
Date Established: 2001 CFO: Steve McNabb
Associates: Attorneys RL Daly Inc., Morris Fuller Operations and Client Liaison: Verusha Christmas
Williams Inc., Daly Morris Fuller Inc. and national HR and Facilities Director: Dennis Dallas
network of over 160 correspondent attorneys. CIO: Mark Sclanders
Customer Base: South Africa’s major credit providers CONTACT DETAILS
in the banking and retail sectors
No. of Employees: 550 plus Head Office
Auditors / Accountants: PricewaterhouseCoopers Physical Address: 24 Flanders Drive, Mount
Bankers: ABSA Edgecombe, 4300
Advertising Agency: Jimbu Media Postal Address: P.O. Box 2137, Mount Edgecombe
Country Club, 4301
B-BBEE Status: Level 3
Tel: +27 (0)31 538 1000
MISSION Fax: +27 (0)31 538 1903
Our mission is to assist consumers to be credit E-mail: daly@dalycall.co.za
worthy. Website: www.dalycreditcorp.com
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