Page 188 - KZN Top Business Portfolio 2018

SERENDIPITY TRAVEL

www.serendipitytravel.co.za
Recognised as the winner of the 2017 Sunday Times Top
Business awards, Serendipity Travel is both International
Air Transport Association (IATA) accredited and
an active member of the Association of Southern
African Travel Agents (ASATA ASATA), of which the
CEO, Dinesh Naidoo, is president. His role at ASATA
includes a passionate commitment to solving industry
challenges, encouraging ongoing industry growth and
developing existing partnerships, all of which are also
critical components of Serendipity’s business success.
Serendipity Travel embraces new trends in travel and
creates comprehensive travel-related solutions to
address these and meet constantly changing travellers’
needs. With the aim of being an instantly recognised
brand in the Rest of Africa (ROA), Serendipity also
created their own trends in the travel space and this
ultimately led to global recognition.
The leadership team at Serendipity Travel agree
that the most valuable item on their balance sheet is
enthusiastic, loyal and knowledgeable staff. Consultants
are selected based on their in-depth, varied experience
and expertise on multiple destinations, both local and
international. The reservations team is constantly given
opportunities to expand their knowledge and skills
} CEO: Dinesh Naidoo as well as raise the bar related to customer service.
Skills and competencies are assessed regularly and
COMPREHENSIVE SOLUTIONS a detailed training needs analysis supports ongoing
Serendipity Worldwide Group was established in 1996 development and a clear career path and success plan
by Carol du Preez, Lal Jayamaha and Dinesh Naidoo. for each individual.
Together, they have developed a reputable brand by Serendipity Travel aims to exceed customer expectations
broadening the portfolio to offer all-encompassing while remaining reliable and dependable, simultaneously
solutions and superior customer service, while providing maximum value for money and sharing in the
expanding the industry footprint. excitement that is TRAVEL.
Serendipity Worldwide Group’s specialist divisions
include corporate, leisure, incentives, conferences Serendipity Sports
and events and sports, all of which support Travel for sporting participants, coaching teams,
customers’ individual and group travel needs globally. sponsors and supporters of major professional sports
Serendipity’s head office is situated in Durban in teams can be booked by Serendipity Sports. A range
KwaZulu-Natal and is reinforced by a fully functioning of official travel, ticket and hospitality packages are
branch in Gauteng, all supporting superior customer also available for major sporting events worldwide.
service and individualised solutions. Various groups, both large and small, are offered access
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