Page 184 - KZN Top Business Portfolio 2018

SAFRICLOUD

CEO: Andy Hilton
www.safricloud.com
that will be best to improve the customer experience
UNDERSTANDING CLIENTS’ NEEDS
and increase productivity,” Hilton explains.
Established in 2016, SafriCloud is an innovative
market leader that offers cloud contact centre This is where SafriCloud really does have an exceptional
customer approach as the entire team dives into the
solutions designed to improve the customer scoping process. “We have an open door policy where
experience and increase productivity through multi-
channel interactions. the CEO, CTO and the technical support people are
involved in every project and with every customer,”
SafriCloud measures its success by how these solutions says Hilton.
reduce operating costs and contribute to revenue
growth in a simple and efficient way. The company This team involvement ensures that SafriCloud scopes,
has a customer-centric approach and a wide range of identifies and delivers an optimum solution.
innovative solutions that allow contact centres to grow “This approach means that the right people are close
through scalable and flexible architecture. to the client and the project and we can make the right
decisions quickly which can be a massive advantage
According to SafriCloud’s CEO, Andy Hilton, one in delivering our projects on time and within budget.”
of the company’s practices that sets it apart – and
has resulted in its success in South Africa and more In order to ensure that SafriCloud is offering the very
recently its expansion into Africa as well – is the care latest technology, the company has carefully selected
the team takes in understanding a potential client’s a range of international partners including Genesys
needs before the deployment of any services. (SafriCloud is the leading PureCloud Gold Partner in
South Africa with the highest deployments) Five9,
“We make sure that we understand our client’s
business processes and organisational goals. Only ConnexOne and FileFlex Enterprises.
when we have drilled own into what they have and how Working with these partners, SafriCloud offers a range
that is different from what they want to achieve, can of cutting edge products and services that include:
we identify what needs to change and the products
ƒ Collaboration and Communication Services that
are built on True Cloud Architecture with Geo-
Redundant Infrastructure for reliability
and scalability.
ƒ SafriCloud VoiceConnect provides lowest
domestic and international call rates using
dynamic voice routing. Voice traffic is routed
dynamically to operator’s networks using secure
trunks and voice protocol standards connecting
users without losing voice quality and reducing
call costs.
ƒ SafriCloud empowers contact centres to
accelerate business productivity and profitability
by innovating the customer and agents’
experience through value added services.

Hilton points out that their contact centre solutions
offer all of the tools, features and capabilities that the

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