Page 98 - KZN Top Business Portfolio 2018

CITY LOGISTICS

CEO: Ryan Gaines
www.citylogistics.co.za

A VITAL SERVICE OFFERING CEO, Ryan Gaines. “We reinforce this on a daily basis,
using team huddles to deliver a constant, consistent
This year, City Logistics celebrates 30 years in business, message on the importance of integrity in our strategy
and this anniversary is an opportunity to highlight and our daily operations.”
many of their achievements. While transport remains a
vital service offering, the company continuously looks The company culture is clearly working, as there’s a
to add value to their stakeholders and has expanded high employee retention rate. “We offer an inclusive,
their market offering beyond the services traditionally staff-friendly working environment,” says Gaines, “and
offered by logistics companies. Innovation, geared we promote an entrepreneurial spirit and “can-do”
to meet industry demands and customer needs, attitude throughout the business.” There’s a strong
has played a significant role in the success of City focus on health, with in-house medical checks and
Logistics, and the company has recently included a mobile clinics that have proved very effective with
home delivery solution that capitalises on the shift HIV treatment and education, as well as screening for
to e-commerce retailing, with a part acquisition of diabetes and breast cancer. There is an in-house gym
Fastway Couriers. for staff.
City Logistics employs approximately 3500 staff in 14 The staff-friendly approach also includes on-going
branches across South Africa, operating 24 hours a training and staff bursary programmes, allowing staff
day, 7 days a week. In short, they are geared to provide to grow in their careers.
the most suitable and most cost-effective service to
their clients. City Logistics services include:
Distribution
The company has an enviable list of blue chip clients
in retail, manufacturing and industrial markets. Clients A comprehensive distribution network has been
include, among others, Mr Price, Hilti, MassMart, Proctor established servicing all areas nationwide and
& Gamble, Pick ‘n Pay and the Ford Motor Company. cross border to Botswana, Namibia and Swaziland.
However, they are quick to point out that they value Their daily operations include deliveries to all major
many longstanding partnerships that they service, all shopping centres and malls throughout the country as
their clients are important, and that relationships with well as overnight road freight services.
their clients extend to executive level.
Linehaul
Their service levels and client satisfaction is evident in The Linehaul division with a fleet of over 350 vehicles
their long-term client retention, but also in several key is a continuous 24 hour operation, providing an inter-
awards. Recent awards include:
depot service for the purpose of distribution as well
ƒ Ford Motor Company Supplier of the Year as a point to point service. All the drivers are carefully
ƒ Institute of Quality EID Recognition Award selected and trained to ensure the safety of your cargo
ƒ SAAF Code of Ethics Award on route. City Logistics also selects the type of vehicle
ƒ ABSA Fleet Card Gold Partner Award best suited for the safe delivery of the cargo.
ƒ Mr Price Group Supplier of the Year Award
ƒ Hilti Supplier of the Year Warehousing
There is a strong culture of sharing successes as City Logistics has warehousing space available for
a team, and a concerted drive to promote the key all merchandise storage at competitive rates. All
business values of integrity and respect. “We’re the warehousing has the highest level of security,
privileged to serve our customers, and we take great thus offering clients peace of mind knowing their
pride in our reputation as an ethical business,” says merchandise is safe and secure.

98