Page 34 - Kindness - No Forward

Making Contact

In the first 45 seconds we are with someone, we communicate our regard
or disregard for that person.

These are some ways we show regard:

• Smiling when you see them
• Using their name and looking them in the eye
• Asking a question that shows your interest: “Are you new to the
company?” “Did you see the game last night?”
• Following their lead. LIONS may be busy, PORPOISES talk, KOALAS
listen, FOXES may be brief.
• Sincerely acting as if you are glad to see them.

These are some ways to show disregard:

• Don’t look them in the eye
• Walk past without acknowledgement
• Don’t listen when they speak to you
• Act as if your problem is bigger than theirs

Take a second now and evaluate how you typically show your regard for
others during the day. Then ask yourself who YOU would rather be
around…work for…speak to; people who show regard for you or
disregard?

Then use these tips and notice how people will respond to you.