Page 29 - Kindness - No Forward

Whenever we’re not comfortable identifying another person’s style, or
when we can’t tell by observations what another person’s agenda is,
there’s a simple, one-step way to find out for sure.

Ask.

“What’s important to you right now? What is going on that I can help you
with?”

Ask and observe. Ask what is important right now (it will change). And
observe how your efforts to support the other person’s agenda affects your
communication.

Practice this with the people whose relationships matter to you. Every day.

This becomes the epitome of kindness. Focusing on what is MOST
important to the other person.