Page 111 - YOU CAN WIN - SHIV KHERA

RokZRooM Special ! You Can Win by Shiv Khera

In the course of the day, some of your acquaintances may
be too tired to give you a smile. Give them one of yours.
Nobody needs a smile so much as those who have none
Ieft to give.

Cheerfulness flows from goodness. A smile can be fake or genuine. The key is to have a
genuine one. It takes more muscles to frown than to smile. It is easier to smile than
frown. It improves face value. A simile is contagious and is an inexpensive way to
improve looks. A smiling face is always welcome. Who likes to be around a grouch? No
one, except maybe a bigger grouch. A warm sincere smile shows through just like an
insincere one.

Step 7: Put Positive Interpretation on Other People's Behavior

In the absence of sufficient facts, people instinctively put a negative interpretation on
others' actions or inactions. Some people suffer from "paranoia"; they think the world is
out to get them. That is not true. By starting on a positive note, we have a better chance
of building a pleasing personality resulting in good relationships.
For example, how often have we put through a call and not gotten a reply from the other
party for two days and the first thought that comes to our mind is, "They never cared to
return my call" or "They ignored me." That is negative. Maybe:

♦ they tried, but couldn't get through
♦ they left the message we didn't get
♦ they had an emergency
♦ they never got the message

There could be many reasons. It is worth giving the benefit of doubt to the other person
and starting on a positive note.

Step 8: Be a Good Listener

Ask yourself these questions. How does it make you feel when you wanted somebody to
listen to you and

♦ They did more talking than listening?
♦ They disagreed with the first thing you said.
♦ They interrupted you at every step.
♦ They were impatient and completed every sentence you started.
♦ They were physically present but mentally absent.
♦ They heard but didn't listen. You had to repeat the same thing three times because
the other person wasn't listening.
♦ They came to conclusions unrelated to facts.
♦ They asked questions on unrelated topics.
♦ They were fidgety and distracted.
♦ They were obviously not listening or paying attention.

All these things show disinterest in the person or the topic and a total lack of courtesy.

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