Page 113 - YOU CAN WIN - SHIV KHERA

RokZRooM Special ! You Can Win by Shiv Khera

In order to be a good listener:

♦ Encourage the speaker to talk.
♦ Ask questions. It shows interest.
♦ Don't interrupt.
♦ Don't change the topic.
♦ Show understanding and respect.
♦ Pay attention, concentrate.
♦ Avoid distractions.
♦ Show empathy.
♦ Be open-minded. Don't let preconceived ideas and prejudices prevent you from
listening.
♦ Concentrate on the message and not on the delivery. Recognize the nonverbal
communication, such as facial expressions, eye contact, etc. They might be
communicating a different message from the verbal.
♦ Listen to feelings and not just words.

Step 9: Be Enthusiastic

Nothing great is ever achieved without enthusiasm.

--Ralph Waldo Emerson

Enthusiasm and success go hand in hand, but enthusiasm comes first. Enthusiasm
inspires confidence, raises morale, builds loyalty! and is priceless. Enthusiasm is
contagious. You can feel enthusiasm by the way a person talks, walks or shakes hands.
Enthusiasm is a habit that one can acquire and practice.
Many decades ago, Charles Schwab, who was earning a salary of a million dollars a
year, was asked if he was being paid such a high salary because of his exceptional
ability to produce steel. Charles Schwab replied, "I consider my ability to arouse
enthusiasm among the men the greatest asset I possess, and the way to develop the
best that is in a man is by appreciation and encouragement."
Live while you are alive. Don't die before you are dead. Enthusiasm and desire are what
change mediocrity to excellence. Water turns into steam with a difference of only one
degree in temperature and steam can move some of the biggest engines in the world.
That is what enthusiasm helps us to do in our lives.

Step 10: Give Honest and Sincere Appreciation

The psychologist William James said, "One of the deepest desires of human beings is
the desire to be appreciated. The feeling of being unwanted is hurtful."

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