Page 37 - At a Glance Strategic Plan Final

6 Goal – 6.4

Technology Solutions
Desired Outcomes

Staff value and utilize technology.

Empower tenants/consumers.

Positive Tenant experience.
IT operations of UP are up to date and IT challenges are resolved quickly and successfully.

Emergency response plan in the case of natural disasters and man-made incidents (e.g., data
and cyber security).

“Just-in-time” repair, replacement and deployment of hardware and software (possible
strategy).

UP has reliable technology platforms and access to data.

IT processes are codified and utilized by the entire organization.

New technology is evaluated on its ability to positively impact the lives of consumers and
tenant.

Number of staff, consumers/tenants able to navigate technology solutions with ease.

Examples of Potential Measures
Number of repeated staff related technology issues or problems.

Number and type of technology related training attendance and skills assessments.

Amount of time saved from technology solutions.

Amount of staff positions saved from technology solutions.

Amount of cost savings from technology solutions.

Number of staff and consumers/tenants with access to technology equipment and solutions.

Time it takes to resolve technology issues and concerns.

34 C O N F I D E N T I A L - D O N O T D I S T R I B U T E F i n a l | J U N E 2 0 2 3