Page 39 - At a Glance Strategic Plan Final
P. 39
6 Goal – 6.5
Operational Effectiveness
Desired Outcomes
Higher quality and higher levels of work.
Alignment between budget, work and staff.
Positive Tenant experience.
Support and accountability for decisions, policy, regulatory compliance, change control.
Knowledge and information sharing (e.g., learn from and leverage past successes and avoid
problems).
Staff have easy access to the training, information, and tools needed to meet contractual
requirements.
Culture of safety and contract compliance.
Positive reputation among stakeholders for satisfying contractual obligations.
Staff are unafraid to report when things go wrong or could be improved.
Processes measured for quality, timeliness, quantity or cost savings.
Examples of Potential Measures
Documented results that guide future strategic and implementation systems.
Number of substantiated investigations and actionable reports.
Number of critical incident reports.
Number of claims/lawsuits.
Number of preventable risks.
Number and timeliness of mandatory trainings provided.
Number and results of internal & external audits.
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