Page 38 - At a Glance Strategic Plan Final

6 Infrastructure

Ensuring Equity and Institutional Stability and Sustainability

GOAL 6.5
Operational Effectiveness

We aspire to excellence and high quality in the delivery of our mission and services.
We will develop systems, policies, processes, procedures, practices, and standards of
quality that support operational effectiveness and produce results. We will ensure the

quality, efficiency and continuous improvement of our services and service delivery,
including meeting compliance requirements, ensuring safety, and mitigating risks.

6.5.1 6.5.2
Establish and use shared resources Develop process improvements for
and tools to measure and track key critical processes to develop skills and

performance indicators (KPIs), knowledge and quality improvement
results, priorities and individual and practices that can be expanded and
organizational performance. replicated in the future.

6.5.3
Implement DMR (Document Management System) to organize and
centrally house all key Urban Pathways documents (grants, contracts,

leases, policies, etc.) to ensure secure access to governing documents
and other information.

6.5.4 6.5.5
Establish protocols to replicate Build staff capacity to use data

processes for boundary (e.g., metrics, dashboard, reports)

spanning projects and initiatives. to track shared goals and guide
decisions.

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