Page 55 - BUKU KAIZEN JUN-DEC 2023 (1)
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GSD : KAIZEN REPORT
KAIZEN TEAM/STAFF : Dr Hazura Binti Hamzah, Dr Wan Nor Ain Alyaa Binti Wan Zain, Dr Muhammad Khair Alexander Bin Abdullah,
SN Siti Zaini Binti Arifin, MA Luhaidasaki Bin Jusoh.
FACILITY : Klinik Pakar Psikiatri
WHAT WAS THE PROBLEM?
Hectic time of psychiatry clinic at peak hours that lead to longer waiting time than
usual.
WHAT WAS CHANGED, IMPROVED OR IMPLEMENTED?
Rerrangement of appointment time to each patient liase on time availability of doctors in clinic.
Provide appointment boxes with time based arrangement.
BEFORE AFTER
The appointment card The appointment boxes with time based arrangement
placed in a box at the at the front counter area
front counter area counter
WHAT WAS THE BENEFITS?
Easily and quick accessible to find the appointment card
More organise in clinic management
Smooth and fast in settling patient during clinic
