Page 57 - BUKU KAIZEN JUN-DEC 2023 (1)
P. 57
GSD : KAIZEN REPORT
KAIZEN TEAM/STAFF : Dr Hazura Binti Hamzah, Dr Wan Nor Ain Alyaa Binti Wan Zain, Dr Muhammad Khair Alexander Bin Abdullah,
SN Siti Zaini Binti Arifin, MA Luhaidasaki Bin Jusoh.
FACILITY : Klinik Pakar Psikiatri
WHAT WAS THE PROBLEM?
The case notes that ready and waiting for doctors’ consultations placed at the front counter of psychiatry clinic that lead to stack of patient’s file
indirectly and slow down the clinic services with wastage of time, energy and human source.
WHAT WAS CHANGED, IMPROVED OR IMPLEMENTED?
Provide each consultation rooms with the document trolley and forms drawer.
BEFORE AFTER
The case notes that ready The case notes trolley
for doctors’ consultation placed for doctors and staff pick up placed
in the basket at the area of consultation rooms
at the front of counter area
WHAT WAS THE BENEFITS?
Easily and quick accessible
Able to optimise staff services on other tasks
Save time and energy
Smooth and fast in settling patient during clinic
