Page 58 - BUKU KAIZEN JUN-DEC 2023 (1)
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GSD : KAIZEN REPORT
KAIZEN TEAM/STAFF : Dr Hazura Binti Hamzah, Dr Wan Nor Ain Alyaa Binti Wan Zain, Dr Muhammad Khair Alexander Bin Abdullah,
SN Siti Zaini Binti Arifin, MA Luhaidasaki Bin Jusoh.
FACILITY : Klinik Pakar Psikiatri
WHAT WAS THE PROBLEM?
no systematic defaulter tracing was done according to priority
WHAT WAS CHANGED, IMPROVED OR IMPLEMENTED?
Traffic light tagging system applied according to priority
red tagging means that patient was defaulted about 3 weeks from TCA date and any folder located in the red tagging must be
prioritized. defaulter tracing must be done within 1 month of last TCA date
BEFORE AFTER
WHAT WAS THE BENEFITS?
Easily and quick accessible
Able to optimise staff services on other tasks
Save time and energy
Smooth and fast in settling patient during clinic
