Page 60 - BUKU KAIZEN JUN-DEC 2023 (1)
P. 60
GSD : KAIZEN REPORT
KAIZEN TEAM/STAFF : Dr Hazura Binti Hamzah, Dr Wan Nor Ain Alyaa Binti Wan Zain, Dr Muhammad Khair Alexander Bin Abdullah,
SN Siti Zaini Binti Arifin, MA Luhaidasaki Bin Jusoh.
FACILITY : Klinik Pakar Psikiatri
WHAT WAS THE PROBLEM?
No dedicated appointment counter for patient to get date and slot for next TCA
WHAT WAS CHANGED, IMPROVED OR IMPLEMENTED?
Dedicated appointment counter located near front counter
BEFORE AFTER
WHAT WAS THE BENEFITS?
Easily and quick accessible
Able to optimise staff services on other tasks
Save time and energy
Smooth and fast in settling patient during clinic
