Page 61 - BUKU KAIZEN JUN-DEC 2023 (1)
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GSD : KAIZEN REPORT
KAIZEN TEAM/STAFF : Dr Hazura Binti Hamzah, Dr Wan Nor Ain Alyaa Binti Wan Zain, Dr Muhammad Khair Alexander Bin Abdullah,
SN Siti Zaini Binti Arifin, MA Luhaidasaki Bin Jusoh.
FACILITY : Klinik Pakar Psikiatri
WHAT WAS THE PROBLEM?
Overcrowd patients during peak hour
Problem: staggered time system was arranged with 2 hours gap
WHAT WAS CHANGED, IMPROVED OR IMPLEMENTED?
Staggered time slot for follow up cases
Benefits: avoid overcrowding during peak hour
BEFORE AFTER
WHAT WAS THE BENEFITS?
Easily and quick accessible
Able to optimise staff services on other tasks
Save time and energy
Smooth and fast in settling patient during clinic
