Page 12 - Newsbites (Summer 21)
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brand owners now fully immersed   expertise starting to build across the
          in the new system from end to end.   business there are some intellectual                         WE TAKE CARE OF OUR:
          This was a success story for SHS in a   talking points around demand                              PEOPLE | By encouraging them to be the best they can be
          broad sense, not just in GB Agency,   management and system interactions
          with our Supply team operating as the   that we’re starting to encounter – a
          vanguard for successfully introducing   sure sign that the shift from adoption     Building Resilience in Times of Uncertainty
          IBP Supply in the business.       to proficiency is underway!
          With JDR, Standard Brands, Private                                                 Going through a crisis, whether that be at   the pandemic or in previous times of
          Label and Unilever already live,    SPIRIT Value - Stronger Together               a global or individual level, can of course   dramatic change and upheaval?
          there are imminent plans for Mars,   What has been most evident recently           affect an individual’s adaptability and   •  It’s quite common to feel responsible
          Twining’s, Cloetta, and GSK to follow.  is robust collaboration. We have seen      flexibility in the face of adversity & stress   for things going wrong, even when
          As with any new system, it has had   this most through our Back to Basics          and it is important to acknowledge this.  events are happening on a much wider
                                                                                                                                  scale. This can have a damaging effect
          some technical challenges to resolve   sessions, which are now in the third        The GB leadership team understand the   on your optimism and ability to support
          early on, but the team have worked   cycle since reintroducing them after          importance that your resilience plays both   others. So be strict with yourself - make
          tirelessly to resolve any issues. In   IBP go-live. Within this structure we       during a pandemic but also with everyday   sure you’re not feeling to blame for
          parallel, the Supply team have    have been able to conduct thorough               changes in the workplace. This is why   things that can’t possibly be your fault.
          continued to maintain offline planning   health checks on key areas, which         we engaged 'We Are Being' to run the   •  Realistic optimism is a powerful tool to
          tools and keep working capital, aged   has helped to maintain performance          ‘Fit for the Future’ resilience and change   remain pragmatic and positive, whilst
          stock and SKU count metrics in check.   through ongoing shifts in patterns         workshop; to give you some helpful tips   appreciating what we may find tough.
          This has shown incredible depth of                 of trade due to                 and tricks at times when you may feel you   This kind of optimism requires a growth
          individual ability and dedication, to              Covid, Brexit and               need it. Keep your books to hand!    mindset, believing that improvement
          take on such a large project in a short            our own internal                                                     is possible and having strategies and
          window and yet maintain key business               system changes.                 Here are some tips for helping recover your   actions to enable things to work out.
          measures.                                          Moving forward,                 resilience in times of change & uncertainty:  •  When we initially experience adversity
                                            focus will remain on product mix and             •  Consider the impact of the pandemic   and periods of intense stress, it feels
                                            reduction of +90 days stock.                       on your own life and work situation.   like being stuck in a storm without an
          Demand Planning
          With several staff movements, the   Partnering with every business unit,             Where did you feel the stretch most at   umbrella. However, as we go through
                                                                                                                                  the experience, we begin to realise
                                                                                               first and how do you feel about it now?
          Demand team have had role transitions   the Commercial Operations team               What have you done to adjust, and   there are aspects of the situation we
          and handovers as a necessary focal   has continued to support trade                  what benefits for the future can you   can control and accept those we can’t.
          area. Even with this evolution, the   in account reviews, business unit              see in how this is all playing out?  Control the Controllable.
          team has continued to partner with   reviews, brand owner meetings and             •  What do you observe about our   •  If you need any support, please speak
          sales and commercial to embed the   in Gazelle update meetings. There are            changed ways of working, and how   to your line manager
          IBP cycle across the business. We   clear indications that when the teams            others have responded? What lessons   or Becky
          have seen tangible improvements   across SHS interact with each other,               can you learn from individuals who   Brough
          to forecasting over the period, with   we get better results, and hence we           have adapted well?                 your
          accuracy measures now leading to   are Stronger Together.                          •  What have you learned about yourself   HRBP.
          cyclical forecast amendments. The                                                    that you didn't know before, through
          spirit of collaboration with accounts   S  P   I    R     I    T
          teams and supply planning has
          been evident in so many ways. With   Stronger Together  Integrity.   Responsibility.  Initiative.   Teamwork.
                                                  Performance.
                                            Stronger
                                                       We show
                                                                  We welcome
                                                             We do the
                                            together.
                                                                        We collaborate
                                                  We are all
                                            We achieve more  accountable for   honesty and   right thing by   creative ways to  enthusiastically,
                                            when we think   delivering our   humility in our   our people,   add value and   respect each
                                            and act as one  best results  relationships  brands, business  make things   other and
                                                             partners and   happen  celebrate
                                                             community   success
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