Page 26 - PR COMMUNICATION AGE July - December 2020

hardware, software and network engineers as well as end of employees, to be skillful enough to manage dynamic
needless to say skillful staff is also required to help the roles and responsibilities that might arise out of change in
customer in getting job done, in case of difficulty. With business strategy or as a part of competitive strategy.
emergence of e-lobbies concept of branch banking has Mindset of the employees needs to be flexible so as to handle
changed. multiple task or different tasks as per the need of the
organization. Transfers and job rotation might be done for
Change management in purview of the purpose of satisfying a particular job need at a particular
human resource management in banks place or to help employee imbibe a particular skill set or it
might be due to exigency or suitable exposure that is
Already having discussed about impact of various changes inevitable to be acquired on the part of employee, for next
going on in banking industry in terms of processes and higher assignment or due to changing organization needs.
technologies, we come to most important part of any
industry i.e. people.
Apart from that there might be regulatory requirements for
transfers and job rotation. Technological solutions also help
"People", the key driving resource of any organization needs in this facet by managing KRA's mapped against job roles
to be dealt with utmost priority, no matter technologically and also in employee pool management."Right man with
advanced a bank is. As the technology is any way to be
Right skill set and right attitude at right place on right time
handled by people, it is of utmost importance that this set
of resource skillful enough to use technology and ultimately "has become the new normal for getting the job done after
attain organization objectives. paradigm shift.

Banking industry being a dynamic industry with ever Training Needs
increasing customer expectations , requirements and With the ever changing scenario and completion it is
competition, it is quite essential to have right people and needless to say that "nothing is best, but coping up with the
right technology at right place to provide good customer changing business scenarios and adapting to the situation is
service and thus ultimately for business growth. Here best". To cope up smoothly with the change and acquire the
concept of hiring, job rotation, transfers, and training needs necessary skill set may it be technical, managerial or any
to be redefined as per need of today's competitive scenario. other as per the need of job or organization, quality training
needs to be imparted for getting the desired outcomes from
Hiring & Skill Management the end of employees.
In this era of technological advancement and increased use
of gadgets and social media platforms, it has become the Apart from that looking at the future projects and needs of
need of the hour that the person who is hired is tech-savvy the organization key human resources needs to be identified
and has idea of usage of technology so as to outperform in in advance and their skill sharpening can be done well in
every facet of banking and also has the idea about advance may be by means of external trainings, internal
safeguarding the interest of customer by successful training or e-learning i.e. self learning, so as to get desired
implementation of cyber security practices, apart from point output. Up skilling is something that has become an
of view of bank, HR people can have social insight in inevitable part of job role, so it is essential to motivate
prospects profile. Skill enhancement and up gradation also employees for such up gradations by means of rewards and
needs to be taken care of duly, by means of strong employee recognition.
rule books , imposing necessity for attaining necessary skills
or certifications , when required , for continuous updation Needless to say with the advent of various e-learning and
of skill set, which in turn will help in managing challenges. virtual training platforms like Microsoft teams, the banks
have shifted the mode of training delivery on virtual mode,
Job Rotation and transfers which has rather opened various avenues of satisfying

Multi-tasking is the essence of modern day banking. With training needs of employees, overlooking the boundation of
the increasing competition in market it is essential on the time, geographies and moreover making it demand driven.

"You deserve a person who loves you as much as you need to be loved."

26 PR COMMUNICATION AGE July - December 2020