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Here best in class practices of training, resources and consideration before developing the change management
experts from various domains can facilitate the employees framework of the organization.
by solving their issues, doubts and at the same time guide
them and motivate them towards accomplishment of tasks. Change in itself being the only permanent driver of modern
day banking, as people, processes and technology are
Performance Management considered to be obsolete if they are unable to sustain in
Performance is nowadays not only rated on routine task but the era of continuous change and justify their presence, may
it takes into account holistic contribution of an individual in it be by means of rendering customer service or a custom
growth of organization. Advent of Technology has also made driven product catalogue at the exposure of customer as
a deep impact on this facet, by enabling the HR teams in per their need. It is expected from each personnel deployed
quantifying the qualitative attributes of performance or job at the service end to render hassle free , smooth delivery
of the employee. KRA (Key result areas) i.e. what job and of customized delivery of service to customer as per his/her
tasks are to be done and KPI (Key Performance Indicators) suitability and preferences.
i.e. activity that will measure achievement, can be identified
and defined, so as to evaluate the employee performance Innovation management, being an important aspect of
against set parameters and can be recorded in quantitative change management, defines the importance of innovative
parameters to keep a track on performance. ideas for use of technology or humans to market and position
the Product, Brand in such a manner that there is a constant
Various Data analytics Tools and modern performance self driven strive to attain and capture maximum market
management system, that not only measures quantitative share by optimal utilization of all available resources may it
performances, but also quantify the qualitative attributes be technology or humans. Ideas need to be the key factor
for having a broader insight of those. It is essential for taken into consideration, along with its implementation
organization to have acquired or developed such tools to strategy to grab the position of market leader and shine as
be at par with peers and have competitive edge over the a out-performer and trendsetter.
other players in the industry and constantly motivating the
employees for enhanced and effective performance in any Change management needs to be implemented in the entire
situation, for betterment of organization. banking system with an inside-out, upside - down
approaches to leave none of the facet of banking remain
Change management-need of today, uncovered, which will ultimately help in covering all the
loopholes of system and optimize the resource utilization
tommorow and future of banking for effective organization management and ultimately to

Change management, in itself is a complex concept which attain desired outcomes.
is multi-dimensional and multi fold. It is not a static activity
or element, rather it is a dynamic continuous process which In today's era where concept of "Survival of the fittest"
needs to be redefined and re-engineered as per the need prevails, "Change" is the key element that drives banking
of the organization. It is a holistic process that takes into industry and the one who will manage the change most
account internal effects as a result of external activities and effectively might emerge as a market leader and a torch
external effects as a result of internal activities. bearer for others, so it is inevitable to formulate effective
change management policies and integrate them with all
It needs to consider Industry policies, procedures, rules as the other policies, procedures and guidelines of the
well as internal counterparts of those and the impact that organization so as to serve as a guide to all the concerned
change will have on employees and processes of ones during any process of change, keep employees
organization internally and on reputation of organization confidence and motivation high and help the organization
externally. It also takes impact of change on people, to stabilize during the turbulent phase of the change . Thus
processes and technology, into consideration and it is we can sum up the entire importance of change
exclusively result driven. Legal and Environmental impacts management by a single quote "Those who fail to change,
are of no less importance that need to be taken into due their status in today's competitive era is changed to fail". R

"When you give someone a piece of your mind you forget to give them a piece of your heart."

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