Page 108 - IC90 Human Resource Management

7. Environment related issues

8. Technology

a) Misuse of internet facilities by employees

b) Breach of security requirements by employees

c) Misconduct by employees

d) Wrongful exercise of duty or negligence

C. Grievance and Conflicts

1. Grievance

a) Concept of grievance

b) Handling of grievances

c) Cause for grievances

2. Conflicts

a) Causes of conflict

b) Meaning of conflict

c) Conflicts within individuals and organisation

d) Resolving conflicts

e) What leads to conflicts?

f) Strategies for dealing with conflict management