Page 58 - IC90 Human Resource Management
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5. Stages of learning
The four stages of learning have been described as:
a) Dissatisfaction: The learner has to feel the need for some change in
the existing behaviour and attitudes of himself or of others.
b) Unfreezing: This occurs when the existing learning of values, beliefs,
assumptions (these are supports for behaviour) are challenged and
questioned because of new experiences that suggest that these and
the existing behaviours and attitudes are inappropriate.
c) Conversion: This refers to the replacement of or the modification of
the existing learning of values, beliefs and assumptions with new
learning that is different. This may happen when exploration of
experience suggests that the new learning will support desirable
behaviours and attitudes.
d) Refreezing: When the changes that occur during conversion are
firmly internalised, so that they automatically become part of the
learner's behaviour and attitudes, the learning is complete.
