Page 61 - IC90 Human Resource Management
P. 61
experience during training and may be indicative of the effectiveness of the
trainer or the diligence of the learner. But it cannot be related to the learning
that may have taken place sufficiently enough to change the behaviour at
work. The test at the end of the training session also does not seem to be a
true measure of the effectiveness of the training.
Counselling
1. Counselling
a) Dealing with problem people
b) Concept of counselling
c) Counselling helps make a dispassionate analysis of the
circumstances
2. Counselling skills
a) Active listening
b) Empathy
c) Intervention
