Page 117 - Was Menschen wirklich wollen Lese-PDF für Biblets

Vogelhuber, Scheelen - What people really want

• Do you always let the other person finish? Or do you interrupt
them?
• Do you ask questions - or do you communicate primarily in
statement form?
• How does behaves Your speech portion
to the of the person you are talking to?
• How do you respond to your interviewer's questions?
• Are you able to simply remain silent and "be all ears" during a
conversation?

Discuss your listening behavior with your colleagues or your
manager. Or even with your friends. If you find that you have
insufficient listening skills, you should expand your listening
know-how.

Listening satisfies need for recognition

Perhaps your experience matches this observation: when a
customer meets a salesperson who listens, he or she gains trust
more quickly because he or she realizes that someone is
seriously engaging with him or her. Apparently, this does not
happen all that often in communication: teachers complain about
how poorly trained young people are in listening skills. The
attention span that is so elementarily important for receptive and
understanding, i.e. active listening, breaks down in students after
only a short time.

Why is it that the customer is more likely to trust a salesperson
who listens? The power of listening is based on a psychological
aspect: the silent eavesdropper satisfies a basic human need,
namely that of recognition. The interlocutor senses and notices
that you are a good

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