Page 129 - Cloud Essentials
P. 129
SELF TEST
The following questions will help you measure your understanding of the
material presented in this chapter. Read all the choices carefully because
there might be more than one correct answer.
Cloud Computing Changes on IT Service Management
1. While evaluating cloud providers, you consider which SLA metrics
might require negotiation. Which service management phase does this
apply to?
A. Service Strategy
B. Service Design
C. Service Operation
D. Service Transition
2. One benefit of cloud computing is the ability to quickly procure IT
computing resources. Which service management phase does this apply
to?
A. Service Strategy
B. Service Design
C. Service Operation
D. Service Transition
3. Which of the following are reasons IT processes will change with
cloud adoption? (Choose two.)
A. Rapid elasticity
B. More focus on software patching within an organization’s IT
department
C. Less focus on software patching within an organization’s IT
department
D. Less focus on cloud service performance
4. Which of the following statements regarding cloud computing is true?
A. The cloud customer IT staff will no longer be responsible for
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