Page 131 - Cloud Essentials
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SELF TEST ANSWERS
Cloud Computing Changes on IT Service Management
1. While evaluating cloud providers, you consider which SLA metrics
might require negotiation. Which service management phase does this
apply to?
A. Service Strategy
B. Service Design
C. Service Operation
D. Service Transition
B. The Service Design phase includes making sure the negotiated
SLA meets service level targets.
A, C, and D are incorrect. The Service Strategy phase relates more
to Demand Management and Financial Management. Service Operation
relates to the management of IT service life cycles, once in operation.
Service Transition relates to changes in IT service life cycles.
2. One benefit of cloud computing is the ability to quickly procure IT
computing resources. Which service management phase does this apply
to?
A. Service Strategy
B. Service Design
C. Service Operation
D. Service Transition
A. Service Strategy relates to IT processes such as Demand
Management. The ease with which users can self-provision resources
warrants attention here.
B, C, and D are incorrect. The Service Design phase relates more
to SLA Planning and Capacity Management. Service Operation relates
to the management of IT service life cycles, once in operation. Service
Transition relates to changes in IT service life cycles.
3. Which of the following are reasons IT processes will change with
cloud adoption? (Choose two.)
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