Page 132 - Cloud Essentials

A. Rapid elasticity

B. More focus on software patching within an organization’s IT
department

C. Less focus on software patching within an organization’s IT
department

D. Less focus on cloud service performance

A and C. Rapid elasticity means it is easier for users to request
new or additional IT services; Demand Management takes on new
meaning with this. With SaaS, an organization’s IT department is not
responsible for patching software with updates; this is the cloud
provider’s responsibility.
B and D are incorrect. The cloud provider takes care of software

patching for cloud services, not the organization’s IT department. With
cloud adoption, there is an emphasis on monitoring the performance of
cloud services; this is something the cloud customer’s IT staff can
monitor.

4. Which of the following statements regarding cloud computing is true?

A. The cloud customer IT staff will no longer be responsible for
giving security permissions to users.

B. Performance monitoring is the sole responsibility of the cloud
provider.
C. Cloud service costs are fixed.

D. Performance monitoring should be performed by the cloud
customer’s IT staff.

D. The cloud customer IT staff should be monitoring cloud service
performance to ensure, according to the SLA, business requirements

are being met.
A, B, and C. None of these options is true. Cloud customer IT staff
will still be granting access to cloud services to users. Performance
monitoring is an important task for the cloud customer. Cloud service
costs are normally variable, depending on requested services.

Explore the Potential Impact of Cloud Computing Using ITIL

5. What obstacle might an organization face related to Demand

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