Page 134 - Cloud Essentials

Management. With SaaS, this is one process where a cloud customer’s

IT staff will have less work to do since the cloud provider takes care
of making software available and patching it.
A, B, and D are not related to Change Management. SLAs relate to
Service Level Management, the demand for IT services applies to
Demand Management, and cloud service availability applies to
Availability and Service Continuity Management.

8. Access Management is affected by which aspect of cloud computing?

A. Identity federation

B. Cloud backup
C. Network connectivity to the cloud provider

D. Virtualization

A. Identity federation allows a central identity store to be used both
inside and outside of an organization. For example, Company A’s user
accounts can be used to gain access to resources in Company A and

Company B, as well as Cloud Provider A.
B, C, and D are incorrect since they have nothing to do with Access
Management. Cloud backup and dependencies on network connectivity
are related to IT Service Continuity Management. Virtualization does
affect all IT processes, but identity federation is a better answer.

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