Page 130 - Cloud Essentials

giving security permissions to users.

B. Performance monitoring is the sole responsibility of the cloud
provider.

C. Cloud service costs are fixed.
D. Performance monitoring should be performed by the cloud

customer’s IT staff.

Explore the Potential Impact of Cloud Computing Using ITIL

5. What obstacle might an organization face related to Demand

Management?
A. Inability to provide enough computing infrastructure

B. Lack of data security in public clouds
C. Inability to rapidly deprovision compute resources

D. Ability of users to access SaaS applications from anywhere

6. How would cloud adoption impact the Service Design phase?

A. Ensuring SLA metrics are honored.
B. Fulfilling self-service requests.

C. Providing confidentiality for sensitive data stored in the cloud.

D. The CMDB will need to be updated more frequently.

7. Which of the following items directly relate to Change Management?
A. Negotiating SLA details

B. Meeting demand for IT services

C. Installing new software
D. Ensuring cloud services are always available

8. Access Management is affected by which aspect of cloud computing?

A. Identity federation

B. Cloud backup
C. Network connectivity to the cloud provider

D. Virtualization

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