Page 219 - Introduction to Business

CHAPTER 5 Managing and Organizing Business 193

7. An airline with a six sigma initiative would 9. A manager with excellent human relations
aim to have about how many lost bags out of skills would almost definitely have
5 million handled? a. a high EQ.
a. 1100 b. a high IQ.
b. 31,000 c. a high level of computer training.
c. 17 d. military experience.
d. 335,000 e. training at a military institute.
e. 1.5 million 10. The skills needed to perform a specialized
8. __________ managers implement the task are called
decisions, policies, and strategies made a. technical skills.
by top managers. b. conceptual skills.
a. First-line c. human relations skills.
b. Middle d. international skills.
c. Human resources e. general skills.
d. Operations
e. Technical

self-test
ACE Want more questions? Visit the student website at http://college.hmco.com/business/student/ (select Gaspar,
Introduction to Business) and take the ACE quizzes for more practice.

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