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Chapter 8
Process design
4.1 Introduction
The way in which an organisation’s activities (as described in the value chain)
function and interrelate constitute an organisation’s processes.
Process design is the method by which individual specialists seek
to understand business activities and ensure that these activities
are designed to be as efficient and effective as possible.
Processes may be improved using methods such as:
process maps
supply chain management
reorganisation to reflect processes and not functions.
BPR (Chapter 5)
TQM (Chapter 9)
Kaizen (Chapter 9).
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