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Chapter 13

The role of quality in performance

measurement

Outcome

By the end of this session you should be able to:

 assess the relationship of quality management to the performance management
strategy of an organisation including the costs of quality

 discuss and evaluate the application of Japanese business practices and
management accounting techniques, including Kaizen costing, target costing,
just-in-time and total quality management

 discuss and apply Six Sigma as a quality improvement method using tools such
as DMAIC for implementation

 evaluate whether the management information systems are lean and the value
of the information they provide

 justify the need and assess the characteristics of quality in management
information systems

and answer questions relating to these areas.

The underpinning detail for this chapter in your Integrated Workbook can
be found in Chapter 13 of your Study Text

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