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Chapter 13

Overview

 Definition  What is Kaizen?

 Quality-related costs  What is Kaizen costing?

What is Kaizen
quality? Six Sigma costing

THE ROLE OF
QUALITY IN
PERFORMANCE

MEASUREMENT

Total quality
Lean
management Just-in-time production
(JIT)
(TQM)

 What is JIT?  What is lean production?
 JIT requirements  Characteristics
 Lean MIS

 The five Ss concept

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