Page 6 - Microsoft Word - NEW 2017 Standard Program.docx

SECTION 4 ELEMENTS OF PROPERTY CRIMES
Trespass
Trespass After Warning
Criminal Mischief
Breaking or Injuring Fences
Burglary

SECTION 5 CONTRACTS
Installment Loan Contracts and Cure Notices
Elements of a Legal Contract
Additional Terms and Agreements
Consumers Right to Cure Notice

SECTION 6 THE RECOVERY PROCESS
Storage Facility Security
Office Security
Office Procedures; Pre-Recovery
Office Staff; Pre-Recovery
The Professional Recovery Agent
Skills of the Recovery Agent
Recovery Agent Field Assignment Preparation
Field Operations, Procedures and Scenarios
Recovering Collateral from Military Installations
Recovering Collateral from Indian Reservations
Recovery Where Bankruptcy Has Been Filed
Moving Barriers
Debtors’ Excuses and Responses
Voluntary Recovery Assignments: Processing
Lease Return Assignments
Impounded Collateral
Notification to Law Enforcement
Personal Property Inventory and Storage
Condition Reports
Field Call Assignments
Conducting Face-to-Face Field Call Assignments (Examples)
Delinquency Interview Assignments
Address Verification (Residence)
Address Verification (Place of Employment)
Contact Procedure (Other than Debtor)

SECTION 7 OFFICE PROCEDURES: POST RECOVERY
Personal Property Notification
Release of Personal Property
Redemption of Recovered Collateral
Sale of Recovered Collateral