Page 19 - From Lines to Online: Automating Quezon City’s Business Permitting Process

apps, was further harnessed as the printed
business permit is delivered right at the
doorstep of the business owner.
Another first among LGUs, this is known as the
BPLD’s Automated Document Delivery System
(ADDS). This process is safer and more secure as
it effectively deters third parties from victimizing
unknowing and hapless business owners.
Businesses are not only freed of valuable time,
but also experience the convenience and safety
needed, especially during this pandemic.

In order to eliminate all forms of lines, an online The use of technology, this time through riding
According to Mr. Africa, the new process is a big
appointment system was implemented via the QC
improvement resulting to positive feedback from
website. Aside from avoiding the formation of
applicants, “It was really a drastic difference. Lines
crowds, it doesn’t inconvenience the applicant as he
disappeared and our partners are now happy and
or she arrives only at the time of appointment. A total
satisfied since we do not waste their time or
of 12 counters were put up beginning January 2020
effort. It was truly an absolute transformation.
and a new process was put in place. At the counter, an
applicant’s data is encoded, picture taken, and the
occupational permit is printed while the applicant More improvements are still underway to make the
waits. The applicant leaves the counter with the process of applying for an Occupational Permit fully
permit in hand, eradicating the need to come back to digital and 100% online.”
QC Hall again. The entire process will take a QC
worker an average of only 5 to 8 minutes.

2018 to 2020 file photo of occupational permit queue.

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