Page 65 - GuardII+ Series 4208 Platform User Manual

Troubleshooting

7.11. Maintenance

When the IAM software connects to a GuardII+, it may report that the monitor requires
maintenance. If this occurs, contact Iris Power Technical Support for assistance.

Figure 7-17 IAM Maintenance Message

7.12. Iris Power LP Contact Information

Email: Technical Support – techsupport.iris@qualitrolcorp.com
General Inquiries – info@irispower.com
Sales – sales.iris@qualitrolcorp.com
Field Service – fs.admin@irispower.com
Field Service Scheduling – scheduling@irispower.com
Phone: +1-905-677-4824
Between 09:00 and 17:00 (GMT-5hrs)
Fax: +1-905-677-8498
Address: Iris Power LP
3110 American Drive
Mississauga, ON L4V1T2
Canada

If technical support is required, please provide the following information (the more
information about the issue, the faster the resolution):
• Contact data (name, e-mail address, telephone number)

• GuardII+ Series 4208 Platform serial number
• Hardware and Software versions
• Symptoms

• The IID database used in IAM
• The diagnostics downloaded from the GuardII+

• On-site troubleshooting results
Other company and product details are available at www.irispower.com.

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www.irispower.com