Page 43 - BE Playbook Final
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Touchpoint 3
TOUCHPOINTS
Maintenance
A personal touch helps residents forget about the inconvenience of a maintenance issue and
puts the focus on the excellent service our teams provided.
Desired Action:
Complete maintenance email survey
Collateral: Recommended Promo Items
“BE Satisfied” maintenance card and Add Ons:
While we don’t include a specific
promotional item for routine service
and maintenance, use your judgment
based on the situation. If a “thanks for
your patience” gift is in order, express
your appreciation with any of our BE
branded items!
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