Page 307 - AR DPBM-2016--SMALL

Analisis & Pembahasan Manajemen Tata Kelola Dana Pensiun Laporan Keuangan Konsolidasi

Management Discussion & Analysis Good Pension Fund Governance Consolidated Financial Report

akses informasi dan Layanan Pengaduan Peserta Access to Information and Members Complaints Service
DPBM membuka akses komunikasi kepada publik, khususnya DPBM has open communication access to the public,
kepada Peserta dana pensiun, baik yang hendak menanyakan especially to pension fund members, including product-
informasi terkait produk maupun pengaduan keluhan. related information as well as grievances.

Dana Pensiun Bank Mandiri Dana Pensiun Bank Mandiri
Gedung Bank Mandiri Lt. 4 Gedung Bank Mandiri Lt. 4
Jl. Mampang Prapatan Raya No. 61 Jl. Mampang Prapatan Raya No. 61
Telp/fax 021-7990950 Fax. 021-7980694 Telp/fax 021-7990950 Fax. 021-7980694
www.dapenbankmandiri.co.id www.dapenbankmandiri.co.id

ragam Media Lainnya Other Media
Di bawah ini tabel yang menggambarkan lini media The table below shows the communication media lines used by
komunikasi yang digunakan DPBM untuk menyampaikan data DPBM to submit data and information related to operational
dan informasi terkait aktivitas operasional, proses bisnis dan activities, business processes and performance outcomes.
capaian-capaian kinerja yang telah diraih.

Sasaran | Target media Komunikasi | Communication Media
Pendiri | Founder Surat, email, telepon dan Fax. | Letter, email, telephone and Fax
Regulator | Regulator Surat, email, telepon dan Fax. | Letter, email, telephone and Fax
Lembaga Publik | Public Institutions Surat, email, telepon dan Fax. | Letter, email, telephone and Fax
Peserta/Konsumen | Members/Consumers Surat, email, telepon dan Fax, SMS, Situs web | Letter, email, telephone and Fax, SMS, website
Karyawan | Employees Surat, email, telepon dan Fax. | Letter, email, telephone and Fax
Mitra Kerja dan Rekanan | Business Partners Surat, email, telepon dan Fax, SMS, Situs web | Letter, email, telephone and Fax, SMS, website
Organisasi Profesi | Professional Organizations Surat, email, telepon dan Fax. | Letter, email, telephone and Fax
Masyarakat/Umum | Public/General Surat, email, telepon dan Fax, SMS, Situs web | Letter, email, telephone and Fax, SMS, website

Laporan Tahunan 2016 Annual Report | Dana Pensiun Bank Mandiri
307