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3.  Types of Concepts

                     Two basic classes of concepts: concrete and abstract
                     Concrete concepts have defined parts and boundaries that

                       you can draw and label. "Bicycle", "house", and "chair" are
                       examples

                     Abstract concepts are less tangible and cannot be directly
                       represented using graphics. Examples of abstract concepts

                       include "integrity", "credit", "deposit", and "concept."
                4. Identifying Technical Concepts

                     A good way to identify your concepts is to examine the
                       steps you have documented in your procedures

                     Be alert for any terminology unfamiliar to your learners
                       that would qualify as a concept

                     One good way to identify your technical concepts is to
                       refer to the steps you have listed in your action or decision

                       tables
                   5. Learning Concepts at the Remember and Application

                       Levels
                         At the remember level, the employee can recall the
                          major critical features of the concept

                         The real reason for teaching concepts in workforce learning

                          is to help employees identify the tools or technical terms
                          they will be using in their jobs
                         The ability to distinguish a concept is called

                          discrimination

                         At the application level, the employee can identify or
                          discriminate the
                          concept by picking a valid example from a number of

                          similar items
                         In some cases, concept discrimination is the primary skill

                          required by the job
                         In other situations, concept discrimination is a supporting

                          knowledge linked to a larger procedure
                   6. Writing Concept Learning Objectives at the Application Level
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