Page 31 - Ipsos

1. Invoicing and collection
a. Standard invoicing policy is 70% upfront on commissioning of the job and 30% on
completion.
b. For any of the global Partnering/PRP clients with an MSA in place, then the MSA defined
invoicing terms should be adhered to. Check with finance if in doubt.
c. If any client is asking for invoicing terms of less than 50% upfront and 50% on completion
then MD & CFO must be informed for final decision.
d. Collection – the responsibility of collecting payment from client is a joint one between
researchers and finance. The job isn’t complete until full payment has been received.
i. Communicate with finance prior to starting a job and completing a job (submitting
report/presentation) to check if there are any outstanding collection issues to be
followed up on. This is of critical importance and researcher should always check
that the initial payment was made before submitting any final report, etc.

2. List of Jobs
a. The LOJ’s must always be up to date and accurately reflected in the system as these are the
numbers driving the business
b. The ownership of the jobs and their accuracy is the responsibility of the researcher
c. Start date - is the date of receiving the approval from the client (not the estimated start of
the fieldwork…). The start date MUST always equal the create date unless can be justified
(e.g. different waves).
d. End date - is the date of delivering the draft report (not final report, or presentation…)
i. Ensure there is evidence/documentation in place to support the end date – report,
email from client, etc.
e. When dealing with a client based outside UAE then need to be mindful of withholding tax
(WHT) and FX issues. Please discuss directly with finance. There should also be a section
in all proposals covering this topic.
f. Refer to Appendix 1 for further details of key areas of focus concerning LOJ’s.
g. Known cancelled jobs or high risk jobs should not be kept in the system, but must be
flagged to MD & CFO immediately, so can be reviewed and addressed.
h. Each BU Head/KAM will be required to send a quarterly (Mar, Jun, Sept and Dec) LOJ
email confirmation stating that all the jobs in the system are genuinely reflected, and all
outstanding invoices are collectable. Hence, please make sure you conduct your own reviews
and follow ups so these confirmations can be sent on time each quarter.
i. All direct costs must be received and booked within 2-3 months (max.) after a job is turned
to K Closed. Finance will automatically turn such jobs to D Closed or N Closed (if all sales
invoices have been raised) unless researcher justifies a delay beforehand. If experiencing an
issue in receiving relevant invoice from another Ipsos entity, then involve finance at the
earliest for assistance.