Page 7 - Process Book Abdul Raffai Waqar
P. 7
INTRODUCTION
Ch 01
Project Background
There are several factors leading to travellers feeling stressed during
their air travel journey. It can be decisions related to the flight, plane,
or seat they have chosen, if they have packed their bags properly
and sufficiently play a vital role as well (Peterson and Doyle, 2020).
Some articles have explored and discussed booking, packing,
security, customs, technology safety, jetlag and receipt tracking as
crucial factors contributing to flight stress (Waisberg, 2012)
(www.storyset.com, 2024)
Air travel has been around for a century now. The birth of It is acknowledged that published literature on psychological
commercial air travel dates to January 1, 1914, when the world’s first aspects of air travel is rarely available and existing one is scattered
scheduled passenger airline, St. Petersburg-Tampa Airboat Line, across different specialist categories. Despite that, it has also been
was started (Reilly, 1996). The means of travel have only improved identified that the overall problems air travellers face are similar (Bor,
with increased interest in air travel. The number of global air 2017). This informs us that there could be a pattern which can be
passengers was over 3.7 billion in 2017 with predicted growth over researched to form a solution that can improve the air travel
the years (Becken and Carmignani, 2020). While there is an experience for inexperienced travellers.
increase in the number of people travelling due to several reasons
such as tourism, business, self-development and visiting friends or This research and design project aims to use an interaction design
family (Gössling et al., 2019), it is also observed that most travellers research methodology to explore, identify and understand the
experience some degree of stress around air travel for varying pattern of undesirable interactions and analyse the results to design
reasons (Bor, 2017). a solution that improves inexperienced air travellers’ experience.
Research & Design Project | Project Introduction
